Store FAQ :

P SOFTHOUSE Co., Ltd. qualifies as a Business issuer of qualified invoice.
Customers ordering from the PSOFT Store after October 1, 2023, should save the email sent at the time of purchase as their invoice and use it as required.

Business issuer of qualified invoice registration number: T3370001013143

Japan National Tax Agency's Business issuer of qualified invoice publication site (in Japanese)

The transaction date written on your credit card statement represents the date when our company processed your purchase data. For this reason, it may be different from the actual date when you made your purchase.

It is possible to re-issue your account information.

For more details, please contact us using the inquiry form.

Academic versions are not available.

Due to the nature of the products, we cannot accept returns or cancellations after the payment has been completed for download versions of our software products. We encourage you to try out the demo versions of the products to confirm that they meet your expectations before ordering the full versions.

Based on the Japanese Specified Business Transactions Law, cooling off measures are not applicable to mail orders made through the internet.

We reply by email to all our customer's inquiries in order of reception.
If you do not receive a reply from us after a few days, it may be due to one of the following reasons.

• The email address you submitted on the inquiry form was not correct.
• Our reply was blocked by the spam filters used by your internet service provider or your email software. Please make sure that you can receive emails coming from "@psoft.co.jp".

We are very sorry for the inconvenience, but please send us your inquiry once more using the inquiry form below after verifying the above.

• Inquiry form.

You should normally receive an automatically generated email with the following subject line after placing your order.

• [PSOFT-ORDER]Procedure to confirm your order

If you do not receive the above email, it may be due to one of the following reasons.

• The email address you submitted on the online form was not correct.
• Our reply was blocked by the spam filters used by your internet service provider or your email software. Please make sure that you can receive emails coming from "@psoft.co.jp".

We are very sorry for the inconvenience, but please place your order once more through the PSOFT Store after verifying the above.

• PSOFT Store

If the payment is concluded on a weekday between 9:00 and 15:00 (Japan time, UTC/GMT +9 hours), we can confirm it on the same day. If the payment is concluded after our business hours, it will confirmed during the next business day.
Business hours: 9:00 to 17:00 (Japan time, UTC/GMT +9 hours).
Holidays: Saturdays, Sundays, Japanese national holidays.

*Bank or postal transfers must be made through Japanese institutions.

Please be aware that boxed editions are only available for delivery in Japan. Also, all printed materials are provided in Japanese only.

There is no difference in the software of the download versions and the boxed editions.
*The boxed editions include a box and the product's CD.

With regards to registration of the user information, if the person purchasing the product is not the registered user, please purchase the boxed edition.

Only download versions are available in the PSOFT Store. Boxed editions are sold through "Too", our sales agent.

Too's website (Japanese only).

Your account information is sent after we confirmed your payment, within 5 business days (Saturdays, Sundays and Japanese national holidays excluded). If you do not receive the email containing your log-in ID and password after 5 business have passed since you made your payment, please contact us using the inquiry form.

Please understand that if your payment is concluded after our business hours(*), we will confirm it on the next business day.
Business hours: 9:00 to 17:00 (Japan time, UTC/GMT +9 hours).
Holidays: Saturdays, Sundays, Japanese national holidays.

Please use the inquiry form for inquiries about purchasing.
Make sure to include the name of the product in the message subject.
Also, please have a look at the FAQ for the product before contacting us.

After you complete your preliminary order, we will send you an email about the procedure to settle your order. By following the address (URL) in that email, you will access the order settlement web page and confirm your order. You can find more details about the product purchase flow here.

Please note that the order settlement web page is only available for about 72 hours after you place your order. If you were unable to access the web page within that time, please re-order the product using the order form.

Since our products are sold as download packages, we use the information you provide us at the time of purchase (name, address, etc.) as your user data. We complete the user registration when we confirm the payment for your product. Please see our privacy policy for details about how your personal information is handled.