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Support FAQ

Support FAQ :

  • Can the plugin be used for network rendering?

    CharacterBox
    なし

    You can perform network rendering by installing the CBOX network rendering plugin. There is no limit to the number of rendering nodes.

    Executing Network Rendering

    To use CBOX for network rendering, please install the network rendering plugin on the rendering PCs, start Modo in [Slave Mode] or [Headless Mode] and execute the render.

    Installing the Network Rendering Plugin

    Execute the setup file ("setup_CharacterBox_***_ntr.exe") and follow the instructions of the installer. If a different version of the plugin is already installed, please start by uninstalling it.
    Resident programs, such as anti-virus software, may interfere with the product installation/uninstallation. If you experience problems with the installation/uninstallation, please temporarily disable your anti-virus software (or other resident programs).
    The network rendering plugin can be downloaded from the "Download" section of the PSOFT User Page.
    https://www.psoft.co.jp/user/en/

    Article Link
  • Can the plugin be used for network rendering?

    Pencil+ 4 for Maya
    なし

    Pencil+ 4 for Maya supports network rendering using the command line renderer. There is no limit to the number of server PCs used for network rendering.
    The network rendering plugin must be installed on the server PCs to perform network rendering. Please refer to the "Network Rendering" section of the product's manual for more details.

    • The network rendering plugin can only render when Maya is executed with the command line renderer.
    • The network rendering plugin cannot be used to edit and save files. If used to save files, the settings for all Pencil+ 4 nodes will be re-initialized to their default values.
    Article Link
  • Is there a limit to the number of PCs that can be used for network rendering?

    Pencil+ 4 for Maya
    なし

    There is no limit to the number of servers and processors used when doing network rendering with Pencil+ 4 for Maya. You can add new rendering PCs without restriction.

    Article Link
  • When animating, is there a way to stabilize the line thickness when using [Stroke Size Reduction]?

    Pencil+ 4 for Maya
    なし

    Please use a [Size Map].

    [Stroke Size Reduction] uses screen space as the basis for computing lines. Because of this, depending on the curve settings, lines can look unstable when animating.

    [Size Map] uses the object's UV coordinates to specify line thickness, so stable lines can be drawn when animating.
    Please have a look at the [Size Map] sample file "LineSizeMap_1.mb" installed with the plugin.

    Article Link
  • When animating, is there a way to stabilize the line thickness when using [Stroke Size Reduction]?

    Pencil+ 4 for 3ds Max
    なし

    Please use a [Size Map].

    [Stroke Size Reduction] uses screen space as the basis for computing lines. Because of this, depending on the curve settings, lines can look unstable when animating.

    [Size Map] uses the object's UV coordinates to specify line thickness, so stable lines can be drawn when animating.
    Please have a look at the [Size Map] sample file "LineSizeMap_1.max" installed with the plugin.

    Article Link
  • Where can I find sample files?

    Pencil+ 4 for Maya
    なし

    Please click [Sample Files] under [Pencil+ 4] in the Maya menu.

    Article Link
  • Where can I find sample files?

    Pencil+ 4 for 3ds Max
    なし

    Please click [Sample Files] under [Pencil+ 4] in the 3ds Max menu.

    Article Link
  • Where can I find sample files?

    CharacterBox
    なし

    Please click [Sample Files] under [CBOX] in the Modo menu.

    Article Link
  • Silent install and uninstall.

    Pencil+ 4 for 3ds MaxPencil+ 4 for Maya
    Installation

    Silent Install

    Start a silent install by executing the following command in the command prompt.

    "setup_***.exe" /SILENT

    * Replace "setup_***.exe" above with the actual installer file name.

    The options /SILENT and /VERYSILENT are available for silent installs. (When /VERYSILENT is used, the installation progress display is also disabled.)

    The option /COMPONENTS can be used to specify installation target products. The plugin will only be installed for the specified products.

    In the example below, the plugin will only be installed for Maya 2016.5 and Maya 2017. (If a specified product version cannot be found, that version of the plugin will not be installed.)

    "setup_***.exe" /COMPONENTS="Maya2016_5,Maya2017" /SILENT

    * The command is not case sensitive.
    When the /COMPONENTS option is not used, the plugin is installed for every installed product version.

    Product Versions and Matching Component Names

    Maya Version20162016.52017201820192020
    Component NameMaya2016Maya2016_5Maya2017Maya2018Maya2019Maya2020
    3ds Max Version2017201820192020
    Component NameMax2017Max2018Max2019Max2020

    Please refer to the following page for other available options.
    http://www.jrsoftware.org/ishelp/index.php?topic=setupcmdline

    Silent Uninstall

    Start a silent uninstall by executing the following command in the command prompt.

    "C:\Program Files\PSOFT\ProductName\uninstall\unins000.exe" /SILENT

    The uninstaller is usually created in the folder C:\Program Files\PSOFT\ProductName\uninstall where "ProductName" is the name of the product.

    Please refer to the following page for other available options.
    http://www.jrsoftware.org/ishelp/index.php?topic=uninstcmdline

    You can also uninstall by using the following commands.

    • For 3ds Max
      cmd /c "for /F "tokens=1,2,*" %I in ('reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8FAB6E07-1B66-4BF8-8AD1-9045BF5B1120}_is1" /v "QuietUninstallString" /reg:64') do %K"
    • For Maya
      cmd /c "for /F "tokens=1,2,*" %I in ('reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6D19AF5C-7C20-4295-BD7B-5BA37A3F4311}_is1" /v "QuietUninstallString" /reg:64') do %K"
    Article Link
  • Do you plan to add support for outputting to the DXF format?

    Pencil+ 4 for 3ds MaxPencil+ 4 for Maya
    なし

    We do not plan to add support for the DXF format.
    We recommend using Illustrator to convert from EPS to DXF.

    If you need to convert multiple files automatically, please try Illustrator's [Batch] feature. The following URL gives an example for converting EPS to PDF, but you could do the same to export to DXF.
    https://helpx.adobe.com/creative-suite/kb/convert-multiple-ai-files-eps.html

    Article Link
  • Is there a way to output materials and lines separately in one render?

    Pencil+ 4 for Maya
    なし

    To output materials and lines separately as images in one render, enable [Output to Render Elements Only] in the PencilLine node, add Render Elements nodes and render the scene.

    Article Link
  • Using Maya, can I reproduce the method to draw lines using the [Crease] functionality in 3ds Max?

    Pencil+ 4 for Maya
    なし

    To reproduce, using Maya, the drawing of lines using the [Crease] functionality of 3ds Max, use [Hard Edges] and [Maya Catmull-Clark]'s [Propagate Edge Hardness].

    Furthermore, the Pencil+ 4 sample file "MeshSmoothPreviewRender.mb" uses [Hard Edges] and [Propagate Edge Hardness] to draw lines. Please refer to the settings of the object on the left-hand side.

    Article Link
  • Is there Basic Material functionality like in the 3ds Max version?

    Pencil+ 4 for Maya
    なし

    Yes, there is. We received a lot of requests for it during the beta trials, so we added it in the final version.

    Article Link
  • Can Lines be displayed in the viewport?

    Pencil+ 4 for Maya
    なし

    Use the Pencil+ 4 Line Viewport to check the Lines in the viewport. Smooth mesh preview is not supported due to the Maya specifications.

    Article Link
  • Can smooth mesh previews be rendered?

    Pencil+ 4 for Maya
    なし

    Pencil+ 4 supports rendering smooth mesh previews. Enable it in the "Rendering Settings" under the Pencil+ 4 menu.

    Article Link
  • Which renderers are supported?

    Pencil+ 4 for Maya
    なし

    Pencil+ 4 uses the Maya Software Renderer. You can use the Pencil+ 4 Line render buttons added to the render view to overlay Pencil+ 4 Lines over images rendered with mental ray or Arnold.

    Article Link
  • Can I use render elements output with Pencil+ 4 Materials?

    Pencil+ 4 for Maya
    なし

    Due to the specifications of the Maya software, we are having trouble generating render elements output for Pencil+ 4 Materials. Please use render layer functionality instead.

    Article Link
  • Can I use references with Pencil+ 4 Lines?

    Pencil+ 4 for Maya
    なし

    Yes, you can. You can group referenced LineSet nodes under one PencilLine node to render. Please have a look at the sample files under the [Line/Reference] folder for an example of a scene using references.

    Article Link
  • Rendering is slow when I use procedural textures with Pencil+ 4 Line.

    Pencil+ 4 for Maya
    なし

    The reason is that the API to access 2D textures is slow. The performance should improve if the Maya API is improved in the future.

    Article Link
  • I can't use 3D textures with Pencil+ 4 Line.

    Pencil+ 4 for Maya
    なし

    3D textures are not supported due to limitations in the Maya API. Other functionality that uses the same API as 3D textures, such as Layered Textures, also cannot be used. We will consider adding support for 3D textures if this aspect of the Maya API is improved.

    Article Link
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