Support FAQ :

Set the renderer to [Default Scanline Renderer].
When the mental ray renderer is selected, materials that cannot be used with mental ray are not displayed in the [Material/Map Browser] overview.

•  From Pencil+ 2 to Pencil+ 3:
  Material and Line settings can be transferred from Pencil+ 2 to pencil+ 3 by using the PSOFT Pencil+ 3 Converter.
  
   PSOFT Pencil+ 3 Converter
   Download here.
  
  

• From Pencil+ 3 to Pencil+ 2:
  Data cannot be transferred from Pencil+ 3 to Pencil +2. Data configured using Pencil+ 3 must be used with Pencil+ 3.

The following defect is present in anti-aliasing version 1.0.4 and older. If you are using an old version of the plugin, please download the latest version.

 When using After Effects CS3 and newer, a watermark appears in images processed by the render engine when "Render Multiple Frames Simultaneously" is enabled in "Preferences" > "Memory & Multiprocessing" > "Multiprocessing". 

The software may not be transferred, lent or rented to a third party.

It is necessary to have an authorized license of Pencil+ 3 installed on the 3ds Max version where you wish to use Pencil+ 2.6 (Ver3 Bundle).

Please note that Pencil+ 2.6 (Ver3 Bundle) cannot be used without first installing Pencil+ 3.

Using the utility plugin "PSOFT Pencil+ 3 Converter", Pencil+ 2 data can be converted to Pencil+ 3.

PSOFT Pencil+ 3 Converter is a utility plugin used to convert Pencil+ 2 materials / standard materials to Pencil+ 3 materials, or to convert Pencil+ 2 lines to Pencil+ 3 lines.

Download the utility plugin here.

Rendering is possible by using the following setting.

Go to "Create / Cameras / Free Camera (Target Camera)" and enable "Multi-Pass Effect".

Yes, Photoshop 64-bit is supported. Please download the latest version of the plugin from the user page.

You can continue using the product without interruption by following the procedure below that matches your version of the plugin.

If you installed the product by file copy (versions 1.0 to 1.0.2[file version]).
Delete manually the previously installed plugin, then, after installing the new version of Photoshop, re-install the plugin using the latest version of the installer.
*Plugins installed by file copy cannot be uninstalled by using the uninstaller.

If you installed the product using the installer (Version 1.0.2[installer version] and up).
Uninstall the previously installed plugin, then re-install it after installing the new version of Photoshop.

In both cases, it is necessary to input the license key once more after re-installing the plugin.
At that time, if the machine code is different from what it was when you last installed the product, you will need to re-authorize it.
You can download the latest version of the installer from the user page.

If you wish to use the product on a different PC, you first need to uninstall it from the current PC, then install it on the new PC and finally re-authorize the product.

One license allows you to use the software on one PC. Once you purchase the product, you can use it for an unlimited period of time.

One license allows you to use the software on one PC. Once you purchase the product, you can use the license for an unlimited period of time.

There are 2 types of licenses: Standalone licenses and Network licenses.
Information about each license type is available here.

If you wish to render on multiple PCs (Network Rendering), please see here.

Yes, you can. By installing the plugin on the After Effects Render Engine, you can perform network rendering.

For users of version 1.0.2 and lower
You need to copy the render engine plugin provided with the product (file "antialiasing_re.aex") to the "plug-in" folder of the render engine to enable network rendering.

*"antialiasing_re.aex" is a plugin made specifically for the render engine. It cannot be used with the normal version of After Effects except when using the watch-folder feature.

For users of version 1.0.3 and higher
You can perform network rendering by simply installing the plugin on the render engine with the normal installer.

*Starting with version 1.0.3, the plugin for the render engine has been integrated into the normal plugin. When the plugin host is the After Effects render engine, the plugin is automatically activated in render engine mode.

• Please refer to the After Effects manual for details regarding network rendering (and the watch-folder feature).

If you installed the product by file copy (versions 1.0 to 1.0.2[file version]).
Delete manually the previously installed plugin, then, after installing the new version of After Effects, re-install the plugin using the latest version of the installer.

*Plugins installed by file copy cannot be uninstalled by using the uninstaller.
*If you re-install the plugin without first uninstalling it, it is possible that After Effects will report an error when starting up because it finds 2 copies of the plugin.

If you installed the product using the installer (Version 1.0.2[installer version] and up).
Uninstall the previously installed plugin, then re-install it after installing the new version of After Effects.

In both cases, it is necessary to input the license key once more after re-installing the plugin.
At that time, if the machine code is different from what it was when you last installed the product, you will need to re-authorize it.
You can download the latest version of the installer from the user page.

If you wish to use the product on a different PC, you first need to uninstall it from the current PC, then install it on the new PC and finally re-authorize the product.

Please see here for details about rendering on multiple PCs.

After authorizing version 1.0.2 or higher of the product, a watermark is displayed if you use a version lower than 1.0.2. Please use the latest version of the product.

It is possible that the watermark is displayed from the cache in After Effects. Please restart After Effects after completing the authorization.

If the machine code does not change following the re-installation, you can simply use the same license key you used before the re-installation.

If the machine code changed, you will need to re-authorize the product to use it.

If your machine code changes as a result of changing your PC or its configuration, you will need to re-authorize the product to use it.

We do not currently plan to support macOS.